Policies

Refund Policy:

Because of our thorough consultation process, there are no refunds of services for any reason. Upon checkout, we do highly recommend pre-booking your next appointment to ensure a convenient time.

Late/Cancellations:

For your convenience, we require a credit card to secure all appointments. Online bookings require payment in full at time of booking. Additional charges may apply. If the appointment is cancelled less than 24 hours in advance or if you are a no-show, 100% of the service cost will be charged to the credit card on file. If you are more than 15 minutes late to your appointment, it will be cancelled and the card on file charged.

We want to make sure that you get the best possible experience when you come to see us, so please make sure to follow our cancellation policy. Thank you for understanding.

Consultations:

All services begin with a thorough consultation—the most important part of the experience. We make every effort to listen and discuss exactly what our guests are expecting. As wishes are discussed, we ask our guests to voice any issues, concerns, allergies or medical conditions—we’re here for you and want you to be 100% satisfied.

Our service providers will also offer product recommendations, as well as discuss routine maintenance. Before the service is performed, stylists will discuss the process as well as the products that will be used.

We will do our best to give accurate pricing and timing predictions on color changes and corrections. Please understand some service requests will take multiple visits.

Exchanges:

Concerning purchases, we will gladly exchange an unused product that was purchased in our salon for another product, though promotional pricing will not be extended.

Guest Safety and Children:

To ensure the safety of our guests/staff, and to allow us to give each guest our undivided attention, only the person receiving the service is permitted on the styling floor.

In our efforts to provide a relaxed and professional experience for all of our guests, we ask that you watch your children at all times while in the salon. Children’s cuts will be terminated if the child is not enjoying the service.

Cell Phones and Electronic Devices:

We kindly request that phones be silenced, set to vibrate, or be turned off to ensure that all our guests receive the relaxing experience we strive to provide. Two-way communication devices are also requested to be in ‘Off’ mode.

Miscellaneous and Payments:

Chuck Kelly Salon Spa is not responsible for lost or stolen items or items left behind. Visa, MasterCard, American Express and Discover, personal checks and cash are all accepted methods of payment. $40 will be charged for all checks returned for non-sufficient funds.